‘Are You Being Served?’ The BHBIA Winter Seminar, taking place on December 5th, Royal College of Physicians, will be chaired by Chris Ehinger (BHBIA Treasurer & Black Swan Analysis) and Paul Ward (BHBIA Deputy Chair & Sanofi). The theme for the day will be customer satisfaction and the importance of good customer service. We will be looking at a number of examples of how customer satisfaction is measured both within the healthcare industry and from outside. http://lnkd.in/dBdYSzK